Monthly Archives February 2013

Facebook isn’t Real…Why This Matters for Marketers

The Facebook you is the best you possible….You are not writing social media content for people, you are writing content for the people your consumers want to be.

Chances are the person you are on Facebook and the person you are IRL are different animals.

The parent you on Facebook shared the most darling thing your daughter said this morning. The Facebook parent you never yells about putting shoes on to go to school or loses it in a homework battle with your 12 year old.

The Facebook you is the best you possible.

The friend that remembers every birthday. The buddy who always knows what to say to a friend in need. The life of the party, a great entertainer, providing an endless stream of amusing images, videos and random thoughts. The supportive spouse “in a relationship” with the most fantastic person in the world.

You are not alone. This is the life we all lead…on Facebook.

There are more than a billion Facebook Yous roaming around Earth right now and all of us “yous” have a lot in common. We try not to share content that is mundane or even worse, a downer. “On Facebook” is the new “in public” so we all mind our language, and post the best moments of our lives as though we live in some sort of never-ending Christmas card.

We all realize on some level that Facebook isn’t real life, like this blogger who refers to Facebook as Fakebook. But, none of us really want to share all the day-to-day difficulties of life when we can use Facebook and the rest of social media as our happy place, especially when everyone is a little paranoid about employers/bosses/recruiters and worst of all their moms reading their posts.

So what does this mean for the Social Media Marketer You?

You are not writing social media content for people, you are writing content for the people your consumers want to be.

Posts that celebrate the best in people will be liked. Images that depict the positive connections we have with others and our environments will be shared. Videos that were created to entertain friends of friends will be shared, embedded, commented on.

Facebook Yous will never share your ad copy, except for the rare cases when it truly entertains, connects or celebrates. When you are creating your next content calendar for a client, ask yourself if you would share it on your own wall. If the Facebook You is happy with it, the rest of us will be too.

Pinterest Asking Brands What Features They Want – Pinterest Analytics Anyone?

Buried deep within the Pinterest Help Center for Businesses is a page that may outline Pinterest’s roadmap for rolling out product features for brands.  Pinterest is asking brands to vote for features they are interested in seeing, but as of this writing each proposed feature has less than 90 votes.

Getting inside the heads of the minds behind the fastest growing social media platform has been an interest of marketers ever since Pinterest came out of seemingly nowhere a few years ago. While there has been a lot of speculation about the platform offering brands analytics, advertising opportunities and other tools to make creating and monitoring Pinterest content, Pinterest has remained silent.

Buried deep within the Pinterest Help Center for Businesses is a page that may outline Pinterest’s roadmap for rolling out product features for brands.  Pinterest is asking brands to vote for features they are interested in seeing, but as of this writing each proposed feature has less than 90 votes.

Features Pinterest wants to know if marketers are interested in:

  • Hashtag Searches
  • Business Analytics
  • Scheduled Pins
  • Moving/Editing/Upload Pins in Bulk
  • Nested Boards/Sub-Boards

Hashtag Searches

Pinterest: “Right now, our search does not support hashtags (ex: #hashtag). It’s a feature we know would be useful for pinners and businesses and that we may add in the future. If you’d also like to see hashtag searches on Pinterest, vote for it using the “Me too!” button below.” 

People are already using hashtag searches on Twitter and Instagram (and you even see people use on Facebook even though they don’t work there).

On Twitter, creating a hashtag generates a link so when a user clicks a hashtag they will see all content in which people are using that tag. On Pinterest, people have been using hashtags, though they do not work to create links to other content. Pinterest search is notoriously bad and much of the reason Pinterest search is so bad is because users do not add text to the images they are pinning.

For marketers, this is frustrating because we can’t track content intended for a sweepstakes entry or discussion around our brands very well. So hashtag searches would be a great improvement- make sure you click “Me Too!” here if you would also like to see this feature.

Business Analytics

Pinterest: “Right now, we don’t offer analytics tracking for business accounts.  It’s a feature we know would be useful for business accounts and that we may add in the future. If you’d also like to see this feature on Pinterest, vote for it using the “Me too!” button below.”

There are no Insights for brands on Pinterest. Clients are always dumbfounded by this. Brands are spending time on developing Pinterest followings that they know are effective, because they see the inbound traffic from Pinterest as a referring source Google Analytics. If you have ever had to compile Pinterest metrics for a client report you know what a headache it is. Save your intern from manually adding up likes, comments and repins by voting “Me Too!” for this one as well.

Scheduled Pins

Pinterest: “Right now, we don’t have a way to schedule the time at which a board or pin is published.  It’s a feature we’re thinking about carefully and may add in the future. If you’d also like to see this feature on Pinterest, vote for it using the “Me too!” button below.”

Scheduling content via Facebook’s relatively new tool is useful for brands. However, social media marketing 101 is to post content at the time of day when you get most traction and how do we know when our content is getting the most attention if we have no analytics. This one seems less urgent to me than rolling out analytics and hashtags, but it would be a nice feature to have.

Moving/Editing/Upload Pins in Bulk

Pinterest: There is no way to move, edit or upload pins in bulk right now. We know this would be a useful feature for pinners and businesses and it’s one we may add in the future. If you’d be interested in this feature, let us know!”

So here is my hesitation with this one. While the marketer in me says go for it upload content, content, content! The person inside me doesn’t want to see The Gap upload 700 pins on a Wednesday afternoon and flood my home feed, forcing me to unfollow them. So this seems as though it would only truly work for brands if it was released with a baked in scheduling feature so brands can control the flow of their output otherwise if content from brands gets too high, Pinterest could throttle brand posts out of necessity- Facebook style.

Nested Boards/SubBoards

Pinterest: “There is no way to nest one board within another. If you’d like to show content from one board on another, you can repin the pins from the first board to the second. If you’d be interested in this feature, let us know!”

This one seems like the least interesting idea of all. Creating a Pinterest rabbit hole of boards within boards within boards seems like it may make content more difficult to find- already a huge headache for brands.

What Pinterest should have on this list of proposed features:

  • API Development
  • Promoted Pins
  • Other Advertising Opps.

Leave a comment and let us know what you think about Pinterest’s ideas for the platform, better yet- go here and tell Pinterest which features you would like to see by clicking the “Me Too!”

Life Is In Your Hands: Truer Words (and Video!) Were Never Spoken!

Mobile subscriptions will pass the world population by 2012 and if that’s not enough to get your attention about the state of mobility, according to Google, 75% of customers prefer a mobile friendly site!

Mobile subscriptions will pass the world population by 2012 and if that’s not enough to get your attention about the state of mobility, according to Google, 75% of customers prefer a mobile friendly site!

So, while many people, even in these economic times are living large, many more are living small…even mini when it comes to living life on the web, on apps or just on their own terms.  Cause when it comes to playing with some Angry Birds or not playing around at retail, life couldn’t more in your hands!

We have enjoyed being party to this explosion through many clients, in several categories from animal health to packaged goods to cable television- all who bought in early to the new world order of “anytime, anywhere” engagement.

The Flightpath video crew distilled this incredibly vibrant and prolific world of mobile life today in a fast paced, visually cool 40 second video.

Some trends you have to hunt demographically or consumption wise to really validate, not with mobile. In fact, “ubiquity” is maybe the only word that truly defines its growth. According to ComScore, in 2011 smartphone adoption increased 99% among 6-person households, 98% among those making less than $25,000, and 92% among retirees and there were more than 400 smartphone devices on the market.

What is also very exciting about the mobile world of today, let alone tomorrow, is the evolution in user expectation.  Clearly, there is nothing second tier, nothing about “dialing back” the experience from the desktop when on a mobile device- 58% of mobile users expect mobile sites to load as quickly as or faster than desktop sites.  And, in the same Google study, they found 38% of mobile users are willing to wait 30 seconds or less for a transaction. Giddy yap!

Lastly, there is so much data, as you know, on platform adoption, usage patterns and other performance indicators that we could be here all day. So let me leave you with some Pew Internet Project stats and a handy user reference chart as a frame of reference of all that is migrating in your hands!

As of January 2013:

  • 26% of American adults own an e-reader
  • 31% of American adults own a tablet computer

As of December 2012:

  • 87% of American adults have a cell phone
  • 45% of American adults have a smartphone

how cells

Sources:

SnapHop 2012 Mobile Stats

Pew Internet Project