For B2B companies, content marketing is one of the only options left to support an outside sales function. Sales simply cannot get in front of enough prospects to make quota on their own.
Salespeople are no longer the gatekeepers of information on the company’s products and services. Marketing has replaced sales in this role, and if they’re not pumping out valuable content for prospects to find, you’re missing opportunities.
Content marketing is not a new concept, especially for marketing professionals that have served in media companies where audience building and nurturing is the product.
However, present day CMOs (especially in B2B) that have grown up in companies where branding and awareness was the primary function struggle with the transition, despite being tasked with the ultimatum to grow revenue.
Here are 5 ways that B2B CMOs are struggling with the concept of content marketing with tips on how to fix the problem:
Marketing’s purpose in the past was to drive branding and awareness about the company and services. Brand recognition was enough for salespeople to get their foot in the door.
But branding and awareness is tactic-driven—we’re going to do an ad campaign here, go to a trade show there, send out direct mail or emails this month, and so on.
The rules of engagement have changed. People won’t tolerate the perception of being “sold to.” They won’t tolerate disruption unless it adds significant value. And they won’t talk to a salesperson until they’re good and ready.
Because of this, simply making a larger investment in marketing tactics won’t get you where you need to go in the digital world.
A strong sales culture with an emphasis on prospecting is still appropriate, but marketing’s role must be diverted away from tactics that create branding and awareness and more toward lead generation and lead intelligence for sales.
Marketing’s focus in B2B companies should be to drive one-to-one conversations digitally, helping to supplement the sales person’s ability to prospect and qualify.
That requires a flywheel of good content, just like publishing a magazine or newspaper. If your content stops, so do your conversations. That’s not a set of projects, it’s a new mindset.
Marketers know how to buy tactics, they know how to submit RFPs for website redesigns, branding campaigns, advertising spend, and trade show participation. But when they start moving away from tactics, many don’t know where to start.
And to make matters worse, they’ve had bad experiences with outsourcing tactics to agencies in the past for the same reasons.
Typically the agency wants to steer them in an area of their core expertise (tactic) — whether that’s SEO, advertising, or web development — as opposed to overall strategy, which is to fully understand the audience, why they are looking for solutions, and how to get content in front of them so that sales can get engaged in conversations they wouldn’t have known about previously.
When choosing a digital marketing partner to help you transition to content, the following capabilities are paramount:
Gone are the days of publishing a few blog posts and having people find you. There’s so much content now, you’ve got to do better. That means more authenticity, more knowledge and more specificity. Remember, it’s about driving one-to-one interactions digitally and not about broadcasting a message to a broad audience and seeing what sticks. (That’s so last century.)
Again, content marketing is not about assigning tactics to marketing. It requires a constant diligence of understanding the reader, what their issues are, and how you can remain relevant.
The consultative sales conversation is all about finding painpoints (and prescribing solutions) and so is marketing now. To get attention at the top of the funnel, you must focus on pain, pain, pain.
I’m amazed at how many marketers say they understand this concept, but in practice defer to talking about products and services. One way to fix this is to put marketers through sales training where they’re taught to listen for pain points and only prescribe solutions when you get into a qualified conversation.
I get asked a lot if content marketing will really work in B2B. The short answer is yes, but it’s not a magic bullet.
The long answer is that just like any other successful initiative, the organization has to be committed to the long term, willing to make smart investments, align marketing and sales with a common goal of revenue growth, and above all, be willing to admit that what they’ve been doing in the past is not working.
Marketers have traditionally cared about page views, average length of stay on the page, and conversions. All important, but these stats only give you insight at the campaign level. Again, we’re ultimately not trying to measure branding and awareness impact—we want to know how it impacts the ability of sales to get in front of more prospects and close more deals.
To know whether or not your marketing is having an impact, we need to be able to track how a lead becomes a sale (for the Schoolhouse Rock fans, that could be a good parody!) that will tell you where to invest money appropriately.
Start by answering two questions:
Do you have the technology in place such as marketing automation and a CRM, and do your sales people actually use it?
If you’ve answered yes to both of those questions, then it should be relatively easy to track some significant numbers that will tell you exactly where to spend money and what needs to be fixed.
For example, if you’re generating plenty of leads every month, and the statistics show that you should be closing X number of deals, but you’re not, you’ve got a sales problem.
If you’re closing a large majority of leads that come from various sources, but you don’t have enough “at bats” to move the revenue forward, you’ve got a marketing problem.
And the measurement can even get more granular.
You should be able to add up all of the money you spend on marketing and sales people, divide it by the number of customers you got that year (your customer acquisition costs), and then determine based on how many leads you generated, how much each one of those cost you (and what it’s worth to you).
Content marketing done correctly should be completely measureable, giving you the ability to know where you’re going to have the best return on investment.
Typically in sales-oriented cultures, marketing in any form is a tough sell. Most CEOs that have built their businesses by hiring more salespeople to sink or swim have had bad experiences. Whether outsourcing marketing tactics to agencies or assigning them to marketing, CEOs have trouble partitioning what actually produced sales and what didn’t.
See John Wanamaker’s quote:
“Half of the money I spend on advertising is wasted; the trouble is I don’t know which half.”
So how do you sell the value of content marketing?
Marketers—here’s your chance to take a cue from the consultative sales person–put your executives in pain. A good salesperson knows that if a prospect is not in enough pain, and committed to solving the problem, they’re never going to buy.
Point out expenditures that are definitely not working and how that money can be diverted into a content program. Examine the roles of salespeople and if their time is being used efficiently or not.
Research why customers have bought from you in the past and develop content specifically for those individuals. But most importantly, put the measurements in place that cannot be argued.
Because if you can prove, even on a small scale, that marketing led to sales conversations that they would never have known about, it’ll be much easier to shift efforts in your direction.1 person recommended this