Chili goes Digital : Oooshaaaa!

From the Cin Chili Website: Hello Cindy, my name is SPC Stoner and I never go into combat without my Cin Chili! Thank you for the packages. Good to know people still remember us. See you at the Chili fest when I get home! Thanks.

Last month I attended the Food Marketing Institute’s Seminar on Consumer Affairs, Communications & Social Responsibility in Baltimore. Not surprisingly, there was a lot of talk about websites and social media from luminaries such as Phil Lempert, expect more on that in my blog soon, but what I really want to highlight in this post is the Social Responsibility angle.

Lane Bailey, President of Global Public Affairs from GolinHarris shared some very interesting statistics and ideas about trends in corporate responsibility, especially for the food and beverage industry.  74% of people surveyed by GolinHarris indicated that they felt strongly Corporate Responsibility should be a high priority for business.

So even in this rough economy (or perhaps because of it) people expect more from companies in the community. This fits in so well with the “altruistic impulse” to participate in groups on line discussed by Li and Bernoff in Groundswell (p.61).

Today, during my routine daily linkedin searching, I came across a company associated with one of my linkedin groups, “Food Events, Festivals and Sponsorship”, that is doing some good for our brothers and sisters in the Armed Forces protecting us everyday: Cin Chili. Through the web you can send chili care packages to a loved one in the service: for free! 

I was particularly touched by this because as it turns out, today (I learned through a facebook message), one of my Basic Training Battle Buddies is on his way to Alaska so I’m going to send him a Cin Chili care package. That should help him stay warm.

I’m very proud of Keith Colbert (pictured here with his lovely wife Karen) who has been in the service since 1992 when we ate MREs together in the foothills of Ft. Sill, Oklahoma as trainees. Now he is a First Sgt. if not a Command Sgt. Major (correct me if I’m wrong Keith after you get off the boat at Dutch Harbor, Alaska :).

There’s a streak of brilliance in what Cin Chili is doing. If you’ve ever eaten an MRE you know they taste better with a little hot sauce. I can recall trading the small bottles of Tabasco the way prisoners use cigarettes as capital when I was in the field.  So it’s an excellent place for the Cin Chili brand to be sampled.Here is what they are doing (www.cinchili.com/ambassador.html):

But Cin Chili goes a step beyond just sending the care package by sharing a small piece of their lives through the web. Spc Stoner wrote: “Good to know people still remember us.” Need I say more to explain the power of the gesture?It’s not even 5 minutes of fame but it’s a warm stomach and a nice thought we all can appreciate as a community which is what the web is great for. More importantly, we can all share the moment. It’s great to see the photos and read the clips from the soldiers.

We should expect to see more and more of this kind of sharing through the web and especially through social media. We should also see more of this kind of corporate responsibility around food, because food is about family and friends. The smell of food reminds us of good times with good people; and heck, what better than a little chili to warm a homesick soldiers soul – even if he or she is in Iraq.

It’s also a good way to create fans of your brand. I will certainly be telling everyone about this program. And if you look at the caption with the picture Sgt. Kyker of the 345th Infantry, it tells us that he and his troops will be spreading the word too when he says: “We are enjoying the diversion from our "Job" as Cin Chili spokesmen.”

Thanks to all the soldiers.

I salute Cin Chili, and its leadership for taking corporate responsibility seriously here and for spicing things up for the troops. I guess a little chilli goes a long way. And I’ll finish it like I started with an Oklahoma OOOOOSHAAA!

PS - If you are interested in supporting our troops and vets through your regular shopping routine or if you are a business looking to get involved in this kind of corporate responsibility, I encourage you to check out: www.beyondtribute.com as well.

PPS – Keith, let me know if you can really see Russia when you get there.

Comments

Deano (10/2/2009 5:32:33 PM)

What i love about these kinds of campaigns is that it's not about the product, it's about the empathy with your target and the deep insight from it. I have eaten MREs, not in combat but as a "strategic workshop" and I wholeheartedly agree, they'd be better with chili. The secret to a successful campaign like this is like the secret to story telling: build empathy, help the audience identify with you, then tug at their emotions to drive your point home. Go read Daniel Pink's "A Whole New Mind" or better yet, go to a Moth Story Slam to get a better idea how storytelling can really connect with people.

Miguel (10/2/2009 10:57:12 PM)

Josh, thanks for bringing this to our attention. I wish more companies would help out the troops with offers like this. These guys make like 400 bucks a week and risk so much. And I have no problems with a company benefit from the good PR and brand awareness that comes with the gesture.

Kudos to Cin Chili too.

Thanks for your great article.

Chris Preble (10/3/2009 4:47:24 PM)

This is terrific. Thanks for posting. MREs are many things -- but flavorful doesn't come to mind.

There are so many things that companies can do for the troops in the field, and it is great to call attention to these kinds of things.

Way to go Cin Chili!

Michelle (10/3/2009 7:57:02 PM)

Are they just doing for PR? Doesn't look like it. Seems like doing good can help grow brand awareness and maybe even improve sales. MMMMMMM Chili!

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