The Pew Internet & American Life Project published a report last week outlining Generations Online in 2009. The findings of this report are two fold: first it illuminates that there are a growing number of older users engaging in technology (and specifically the web); secondly it distinguishes between the different activities each generation is engaging in. From online banking to social networking the reach of the web is steadily growing and in somewhat surprising market sectors.
Understanding how each generation uses the web can give us further insight into how to design for our users. The table below represents a small portion of the study and was taken from the Pew Internet & American Life Project study mentioned above.
| |
Online Teens
(12-17)
|
Gen Y
(18-32)
|
Gen X
(33-44)
|
Young Boomers
(45-54)
|
Older Boomers
(55-63)
|
Silent Generation
(64-72)
|
G.I. Generation
(73+)
|
All Adults
|
|
Go Online
|
93%
|
87%
|
82%
|
79%
|
70%
|
56%
|
31%
|
74%
|
|
Watch Videos Online
|
57
|
72
|
57
|
49
|
30
|
24
|
14
|
52
|
|
Use Social Networking Sites
|
65 |
67
|
36
|
20
|
9
|
11
|
4
|
35
|
|
Use Search Engines
|
* |
90
|
93
|
90
|
89
|
85
|
70
|
89
|
|
Research Products
|
* |
84
|
84
|
82
|
79
|
73
|
60
|
81
|
Source for Online Teens data: Pew Internet & American Life Project Surveys conducted Oct-Nov 2006 and Nov 2007-Feb 2008. Margin of error for online teens is ±4% for Oct-Nov 2006 and ± 3% for Nov 2007-Feb 2008. Source for Online Adult data: Pew Internet & American Life Project Surveys conducted August 2006, Feb-March 2007, Aug-Sept 2007, Oct-Dec 2007, May 2008, August 2008, November 2008, and December 2008. Margin of error for all online adults is ±3%, the average margin of error for each age group can be considerably higher than ± 3%, particularly for the “Matures” and “After Work” age groups. See Methodology for average margins of error for each generational group.
* No teen data for these activities
If your user demographic is of an older generation, adding that social networking piece may not be the cost effective way to reach them. Instead, harness their natural tendencies and invest in Search Engine Optimization so that you can be found easily when they are doing their research. Also, adding a robust search engine within your site and articles with good copy directly responds to their methodical approach to the web and research.
For users who are younger and using the web for social networking, creativity, content sharing and their primary source for communication and entertainment, creating that Facebook page may be the wisest investment and may reach the widest audience. Harnessing their more techno-savvy natures also means using creative means to become more engaging. Utilize video, music, and technology that fits into the palm of their hands.
Many times we see companies eager to have a real presence “on the web” and in doing so a desire to use the latest technology to reach their users without knowing what current user trends are.
To be fair, these rules are not hard-and-fast. There are many older adults who use social networking online, though usually via Twitter and not necessarily Facebook or MySpace. As techno-savvy as they are, younger users who are using MySpace and Facebook, do not know of Twitter’s existence. Search Engine Optimization is important for all users and all websites, and I would always recommend making your site easier to find.
Online strategy and marketing means really understanding who your users are and what corners of the web they occupy. Shot-gun approaches that hit the latest fads aren’t necessarily hitting the bull’s-eye.